Support
CalibrationCalibration Service
Due to aging and other factors, measuring instruments can become faulty, potentially affecting measurement results. Therefore, calibration checks adjust these errors by comparing them to national standards. Confirming that measurement results fall within the accuracy range ensures the traceability and reliability of the results. At CORES, we recommend annual calibration checks to maintain instrument accuracy.
Details of Reflow Simulator Calibration
Calibration Flow
Prepare a quote based on the contents of the calibration check and the location of the site
Schedule a visit by our engineer
Please place your order before the scheduled calibration check date.
Visit from our engineer and calibration work on site
The calibration certificate and inspection report will be sent to you later.
Inquiry
0422-24-7585
Hours: 9:00 a.m. – 5:00 p.m. (except Saturdays, Sundays, and holidays)
RepairRepair Service
Should there be an unexpected malfunction or issue with the product you are using,
we will discuss it with you to understand the nature of the problem.
After making a request, a CORES engineer will visit your site to repair the product.
Repair Period
At CORES, we offer a one-year warranty and provide repair services for up to 10 years from the date of delivery. After 10 years, since main components of the equipment have reached the end of their useful life and maintenance parts are difficult to obtain, in general would not eligible for repair services.
※：After 10 years, obtaining maintenance parts and having them repaired by the respective parts manufacturers becomes difficult. Therefore, in principle, the repair service is not available.
Discontinued Products
| Product Type | Discontinued | End of Repair Acceptance Service |
|---|---|---|
| core9032a | ● | |
| core9031a | ● | |
| core9038a | ● | ● |
| core9030b | ● | ● |
| core8038a | ● | ● |
| core9030c-2 | ● | ● |
| core9060a | ● | ● |
| core9037a | ● | ● |
Products Currently on Sale
Repair Flow
Please note the “SER. NO.” on the sticker on the back of the equipment.
Please provide us with the serial number, a description of the failure, and the circumstances of the malfunction by filling out the form on our website or telephoning us. Providing detailed information helps us determine the cause of the failure more quickly.
We will identify the cause of the failure or problems based on the information we receive. We may request your assistance with simple tasks or operations to help pinpoint the problem.
We will provide an estimate based on the parts to be repaired, the scope of work, and the location of the site.
After confirming the repair details, the estimate, and sending the order form, we will schedule a visit by our engineer.
We will determine the cause of the malfunction or problems based on the information we receive. At that time, we may ask for your cooperation in performing simple operations and tasks to narrow down the cause of the problem.
Inquiry
0422-24-7585
Hours: 9:00 a.m. – 5:00 p.m. (except Saturdays, Sundays, and holidays)